paundra Terms of Use

Your paundra account and eligibility

When you create a paundra account, you confirm that you are of legal age in your jurisdiction and that you are not located in a territory where our services are prohibited by law. We do not offer paundra to users in jurisdictions where online gaming or sportsbook betting is banned. Your responsibility is to verify that accessing paundra complies with your local regulations.

You must provide accurate identity information during account setup and KYC verification. We conduct Know Your Customer checks to confirm your identity and prevent fraud, money laundering, and duplicate accounts. If we cannot verify your details, or if you provide false information, we reserve the right to suspend or close your account. If you later discover an error in your identity data (name, address, phone number), you can update it through your account settings, and we re-verify within one business day.

You are responsible for keeping your paundra password secure. We do not share passwords with anyone, not even support staff. If you believe your account has been compromised, contact our support team immediately. We can lock your account, reset your password via your registered email or phone, and help you verify your balance. Any losses from unauthorised use after you notify us are investigated, but we cannot recover funds if you shared your password or fell victim to a third-party phishing attack outside paundra's platform.

Deposits, withdrawals, and our paundra payment policy

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer to mobile banking, local payment, online payment, or e-wallet. Deposits are processed in real time—once your payment confirms on the payment provider's side, your paundra balance updates and you can place game entries immediately. We do not hold deposits in escrow or apply additional processing fees.

Withdrawals work in reverse: you request a transfer to the same payment method you used to deposit. If you funded via mobile banking, you withdraw to local payment; if you used online payment, you withdraw to e-wallet. This policy protects against account takeover and ensures funds return to the account holder. We verify your withdrawal destination against your verified identity before processing. Settlement times depend on your chosen method—e-wallet withdrawals typically complete within minutes, whereas bank transfers may take several hours depending on your bank's processing windows.

We do not cap your withdrawal amount, and we do not require you to play through a minimum number of rounds before withdrawing. Your balance is yours—you can withdraw it at any time. However, if we detect suspicious activity (e.g., rapid deposit-and-withdraw cycles that suggest account testing for fraud), we may place a temporary hold on your account while we investigate. We notify you if this occurs and resolve the investigation within one business day.

Game rules and settlement on paundra

paundra offers slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, badminton, MotoGP), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Each game category has its own rules, which we publish in-game and in our support guides.

We settle slot games using server-side random-number generation audited by independent testing labs. Live-dealer games use physical dice or cards with multiple camera angles—every round is recorded. Sportsbook bets settle based on official league or tournament results published by the governing body (Liga 1 official sources, Piala AFF official announcements, etc.). We do not manipulate results, and we do not have financial incentive to make you lose—our revenue comes from the house margin built into odds, not from player losses.

If you believe a round was settled incorrectly, contact our support team with your round ID or bet reference. We can pull the recorded data (for live games) or settlement logs (for sportsbook) and verify the outcome. Most disputes resolve within one business day. If we find an error on our side, we credit your account immediately. If the settlement was correct, we explain the rules so you understand why your bet lost.

Bonus terms and promotional conditions

paundra may offer promotional bonuses or welcome offers from time to time. When we do, we publish the full terms—no hidden conditions. Any bonus is credited to your account only after you meet stated conditions (e.g., deposit a minimum amount, complete account verification). Bonuses may not be withdrawn immediately; instead, they count toward your playable balance and can be used across our game categories.

We reserve the right to cancel, modify, or withdraw any promotional offer at any time. If we do, we notify you via your account message centre. If you have a bonus balance when we withdraw a promotion, that balance remains in your account and can be used or withdrawn separately from any future promotions. We do not have a "wagering requirement" or "playthrough" condition that traps bonus funds in the platform.

Suspension and account closure on paundra

We may suspend or close your paundra account if: you provide false identity information; you violate these terms; we detect suspicious or fraudulent activity; you use paundra in a way that breaches applicable law; or you request closure yourself. If we suspend your account, we notify you of the reason and give you an opportunity to respond unless the suspension is for immediate legal or compliance reasons.

If you request account closure, we process it within one business day. Any remaining balance in your paundra wallet will be refunded to your verified payment method. Once closed, your account cannot be reopened under the same identity for a period of time—we enforce this to prevent circumvention of account restrictions.

If we close your account due to a breach of these terms, you forfeit any bonus balance you hold, but your original deposited funds (net of any settled game outcomes) are refunded. We do not confiscate funds except in cases of confirmed fraud or breach of law.

Jurisdiction notice and applicable law

We operate paundra under the laws applicable in the jurisdictions where we are licensed or operate. We do not claim to be licensed in all territories, and we do not serve all countries. If you access paundra from a jurisdiction where online gaming is prohibited, that is your responsibility—we cannot enforce compliance across all borders. However, we do enforce these terms uniformly: the rules that apply to users in Jakarta apply equally to users in Surabaya, Bandung, Medan, and Semarang.

Any dispute arising from paundra will be governed by the laws applicable to our operations. We do not submit to the jurisdiction of courts outside those territories. If you have a complaint or dispute, we invite you to contact our support team first. If we cannot resolve it, you may pursue formal complaint channels or legal action within the applicable jurisdiction—but we are not bound to arbitration clauses or alternative dispute resolution outside our designated legal framework.

Changes to our paundra terms

We may update these terms from time to time to reflect changes in our services, legal requirements, or industry practice. We publish updated terms on this page and notify you of material changes via your paundra account message centre. You are not required to accept updated terms; instead, if you disagree with a change, you can close your account before the new terms take effect.

By continuing to use paundra after we publish updated terms, you agree to them. Your continued use of any game, deposit, or withdrawal after the update constitutes acceptance. We recommend reviewing our terms periodically to stay informed of any changes that may affect your use of paundra.