paundraPrivacy Policy
This page describes what we collect when you use paundra and how we keep that data protected. We collect only the information necessary to verify your identity, process your payments, settle your game entries, and provide customer support. We do not sell your data to third parties, and we do not use it to profile you for external marketing.
Our privacy commitments cover your account details, payment information, gameplay history, and correspondence with our support team. We encrypt sensitive data in transit and at rest, and we limit access to your information to paundra employees and trusted service providers who handle payments and identity verification.
If you have questions about what we collect or how we use your data, this policy explains the specifics. We also provide a support contact at the end of this page so you can request data deletion, correction, or a copy of your account information at any time.
What data we collect on paundra
We collect your legal name, national identity number, date of birth, phone number, and email address during account setup and KYC verification. We require this information to confirm your identity and prevent fraud and duplicate accounts across paundra.
We also collect your payment information—bank account details or e-wallet identifiers for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We use this to process your deposits and withdrawals. We do not store full credit card numbers or full bank account numbers on our servers; instead, we use tokenized references that our payment processor provides.
We record your gameplay history—which games you enter, your stakes, your results, and timestamps. This data allows us to settle bets, respond to disputes, and provide you with account transaction records. We also log your IP address and device information for security purposes (to detect account takeover attempts). During major football events like Liga 1 matches, Piala Indonesia fixtures, or Piala AFF tournaments, your sportsbook activity is recorded so we can settle pre-match and live-in-play bets accurately.
How we use your data on paundra
We use your identity data to verify your account and comply with anti-money-laundering regulations required in supported jurisdictions. We use your payment details to process deposits and withdrawals. We use your gameplay history to settle your game entries (slots, live dealers, sportsbook, esports) and to respond to dispute inquiries.
We use your contact information (email and phone) to send you account notifications—deposit confirmations, withdrawal status updates, game settlement notifications, and support responses. We do not send marketing emails or promotional material unless you explicitly opt in to paundra newsletters. You can change your communication preferences in your account settings at any time.
We may use aggregated, anonymised data (e.g., how many users from Jakarta played Aviator last week) for internal analytics and platform improvement. This data does not identify you and cannot be traced back to your account. We do not use your personal data for automated decision-making that would restrict your access—all account decisions (verification holds, suspension, closure) involve human review.
Third-party processors and international transfers
We work with payment processors, identity verification services, and cloud infrastructure providers to operate paundra. These third parties may handle your data on our behalf. We use contracts to ensure they follow the same privacy and security standards we maintain. You can request a list of these processors by contacting our support team.
Our servers may sit outside your jurisdiction (e.g., in Singapore, Australia, or other supported regions). When you use paundra, your data may be transferred internationally to wherever our servers are hosted. We encrypt all data in transit using TLS 1.2 or higher, so your information is protected as it travels.
We do not transfer your data to jurisdictions with weaker privacy laws unless necessary to provide our service. Any international transfer is covered by data processing agreements that require our processors to protect your data at the same level we do.
Your rights and data access on paundra
You have the right to request a copy of your personal data. Contact our support team and we will provide a downloadable file of your account details, payment records, and gameplay history within ten business days. You can also request correction of inaccurate information—if your name or phone number is wrong, we update it and re-verify your identity.
You have the right to request deletion of your data. We can delete gameplay history and non-essential account details upon request. However, we retain your identity and payment records for seven years to comply with financial regulations—we cannot delete these until that period expires. If you close your account and request a refund of any balance, we process it before deleting your information.
You can withdraw consent for marketing emails at any time by clicking the unsubscribe link in any email or by changing your preferences in your paundra account settings. Withdrawing consent does not affect the legality of data processing that occurred before your withdrawal.
Cookies and device data on paundra
We use cookies and similar tracking technologies to remember your login, maintain your session, and prevent fraud. These are necessary for paundra to function. We do not use third-party tracking pixels or behavioural advertising cookies. Our analytics provider (if we use one) operates under a data processing agreement and does not profile you for external use.
You can disable cookies in your browser, but doing so may prevent paundra from working properly. Our cookies do not track you across other websites—they function only within paundra.
Privacy summary
- We collect only identity, payment, and gameplay data necessary to operate paundra
- We encrypt all data in transit and at rest using industry-standard protocols
- We do not sell your data or use it for external marketing without your consent
- You can request data access, correction, or deletion by contacting support
- Third-party processors handle your data under strict contractual obligations
Security measures we enforce on paundra
We protect your data using encryption (TLS 1.2+), secure password hashing, and access controls. Only authorised paundra employees can access your account information, and they do so only when necessary to resolve a support request or fraud investigation. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
We require KYC verification before you can deposit or play, which adds a layer of security against account takeover. If you suspect unauthorised access to your paundra account, contact our support team immediately. We can lock your account, verify your identity, reset your password, and confirm your balance.
No security system is perfect—if we experience a data breach, we will notify affected users and regulatory authorities as required by law. We maintain cyber insurance and incident response procedures to minimise harm.
Policy updates and contact information
We may update this privacy policy to reflect changes in our practices or applicable law. We notify you of material changes via your paundra account message centre. Your continued use of paundra after an update means you accept the updated policy.
If you have questions about our privacy practices, want to request data access or deletion, or have a privacy concern, contact our support team through your paundra account help section. Include "Privacy Request" in the subject line, and our team will respond within ten business days. You can also contact us about your rights under local data protection laws (if your jurisdiction has specific privacy regulations).
We are committed to protecting your privacy and operating paundra transparently. This policy reflects our actual practices, not aspirational statements. If you believe we have mishandled your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Your privacy is not a compliance checkbox for us—it is a core commitment. We design paundra with privacy in mind from the start, not as an afterthought.